Privacy Policy

Effective Date: May 2026
Last Updated: May 2026
Applies To: All users of ChannelCow

1. Introduction

ChannelCow (“Company”, “Platform”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how ChannelCow collects, uses, stores, processes, shares, and protects information obtained through the use of our platform and related services.

By accessing or using ChannelCow, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

If you do not agree with this Privacy Policy, you must discontinue use of the Platform immediately.

2. Scope of Policy

This Privacy Policy applies to:

• Website visitors

• Registered users

• Buyers

• Sellers

• Support inquiries

• Marketing subscribers

• Verification applicants

• Payment-related users

This policy applies to all services, pages, communication channels, software systems, mobile experiences, and tools operated by ChannelCow.

3. Information We Collect

We may collect various categories of information depending on your interaction with the Platform.

3.1 Personal Information

We may collect personal identification information including:

• Full legal name

• Username

• Email address

• Mobile phone number

• Billing address

• Country and state

• Profile photo

• Social media handles

• Business information

• Tax-related information

3.2 Verification & Compliance Information

For compliance, fraud prevention, payout processing, or high-risk transactions, we may collect:

• PAN card

• Aadhaar card

• Passport

• Driving license

• Government-issued identification

• Selfie verification

• Video verification

• Business registration documents

• GST information

• Bank account verification details

Users acknowledge that certain services may not be available without completing verification requirements.

3.3 Transaction Information

We may collect information related to transactions including:

• Asset listing details

• Offer details

• Purchase history

• Payment status

• Withdrawal history

• Settlement records

• Transfer verification logs

• Communication records

• Dispute records

3.4 Technical & Device Information

When you use the Platform, we may automatically collect technical data including:

• IP address

• Device identifiers

• Browser type

• Operating system

• Internet service provider

• Time zone

• Device language

• Screen resolution

• Referral URLs

• Access timestamps

• Clickstream behavior

• Session activity

3.5 Usage Data

We may collect information regarding how users interact with the Platform including:

• Pages viewed

• Listings visited

• Search activity

• Feature usage

• Time spent on pages

• Navigation patterns

• User interactions

• Conversion events

3.6 Cookies & Tracking Technologies

ChannelCow may use:

• Cookies

• Session cookies

• Persistent cookies

• Analytics tags

• Pixels

• Browser storage

• Tracking scripts

These technologies help us:

• Improve user experience

• Maintain sessions

• Analyze traffic

• Detect fraud

• Improve platform functionality

• Personalize content

• Measure advertising effectiveness

Users may disable cookies through browser settings; however, certain features may not function properly.

4. How We Use Information

We may use collected information for various operational, legal, security, and business purposes.

4.1 Platform Operations

Information may be used to:

• Create and manage accounts

• Process transactions

• Facilitate asset transfers

• Manage listings

• Enable communication

• Provide support services

• Verify ownership

• Conduct compliance checks

4.2 Security & Fraud Prevention

We may use information to:

• Detect suspicious activity

• Prevent fraud

• Prevent account abuse

• Monitor high-risk transactions

• Identify unauthorized access

• Prevent chargebacks

• Investigate disputes

• Enforce policies

4.3 Compliance & Legal Obligations

We may process information to comply with:

• Tax regulations

• Anti-money laundering obligations

• Payment processor requirements

• Court orders

• Government requests

• Law enforcement requests

• Financial compliance obligations

4.4 Communications

We may use contact information to send:

• Transaction notifications

• Security alerts

• Verification requests

• Support responses

• Policy updates

• Marketing communications

• Product announcements

• Promotional offers

Users may unsubscribe from promotional communications where applicable.

4.5 Analytics & Improvements

We may analyze user behavior to:

• Improve platform functionality

• Optimize user experience

• Develop new features

• Improve transaction safety

• Understand market trends

• Improve customer support

5. Legal Basis for Processing

Depending on applicable laws, we may process information based on:

• User consent

• Contractual necessity

• Legal obligations

• Legitimate business interests

• Fraud prevention interests

• Compliance requirements

6. Information Sharing & Disclosure

ChannelCow does not sell personal data to third parties.

However, we may share information under certain circumstances.

6.1 Payment Providers

Information may be shared with payment processors, banking partners, and transaction service providers for:

• Payment processing

• Fraud monitoring

• Settlement operations

• KYC compliance

• Chargeback handling

6.2 Verification Providers

Information may be shared with identity verification partners to:

• Verify identity

• Prevent fraud

• Conduct compliance reviews

• Validate submitted documents

6.3 Legal Authorities

We may disclose information where required to:

• Comply with legal obligations

• Respond to court orders

• Respond to lawful government requests

• Investigate illegal activity

• Enforce platform rights

6.4 Service Providers

We may use third-party providers for:

• Cloud hosting

• Analytics

• Customer support

• Communication systems

• Fraud detection

• Technical infrastructure

These providers may access information solely for operational purposes.

6.5 Business Transfers

In the event of:

• Acquisition

• Merger

• Investment

• Restructuring

• Asset sale

user information may be transferred as part of business operations.

7. Data Retention

ChannelCow may retain information for as long as necessary to:

• Operate the Platform

• Comply with legal obligations

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Maintain financial records

Retention periods may vary depending on:

• Applicable laws

• Tax obligations

• Payment processor requirements

• Risk assessments

Even after account closure, certain information may be retained where legally required.

8. Data Security

We implement commercially reasonable security measures including:

• Encrypted connections (HTTPS/TLS)

• Restricted access controls

• Internal security policies

• Fraud monitoring systems

• Authentication measures

• Security reviews

However, no internet-based system can guarantee complete security.

Users acknowledge that:

• Data transmission involves inherent risks

• Unauthorized access may occur

• Cybersecurity threats evolve continuously

ChannelCow cannot guarantee absolute security of information.

9. International Data Transfers

Information may be processed or stored in locations outside your jurisdiction.

By using the Platform, users consent to such transfers where legally permitted.

10. User Rights

Depending on applicable laws, users may request:

• Access to personal data

• Correction of inaccurate information

• Deletion requests

• Restriction of processing

• Withdrawal of consent

• Data portability requests

ChannelCow may deny requests where:

• Retention is legally required

• Fraud prevention obligations exist

• Ongoing disputes require retention

• Compliance obligations apply

11. Account Deletion

Users may request account deletion.

However:

• Certain information may remain retained

• Transaction records may be preserved

• Financial records may be stored

• Compliance records may remain archived

Deletion requests do not guarantee immediate or complete erasure of all information.

12. Children’s Privacy

ChannelCow is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

If we discover unauthorized collection involving minors, we may remove such information and terminate related accounts.

13. Third-Party Websites

The Platform may contain links to third-party websites or services.

ChannelCow is not responsible for:

• Third-party privacy practices

• External website content

• External platform security

• Third-party data collection

Users access external services at their own risk.

14. Marketing & Advertising

We may use data for:

• Remarketing campaigns

• Promotional targeting

• Audience analytics

• Advertising optimization

Third-party advertising providers may use cookies or tracking technologies subject to their own privacy policies.

Users may manage advertising preferences through browser or platform settings.

15. Do Not Track Signals

The Platform may not respond to browser “Do Not Track” signals due to varying industry standards.

16. Changes to Privacy Policy

ChannelCow reserves the right to modify this Privacy Policy at any time.

Updated versions may be published on the Platform without prior notice.

Continued use of the Platform constitutes acceptance of updated policies.

17. Contact Information

For privacy-related inquiries:

Website: ChannelCow

Email: mail@channelcow.com