AML & KYC Policy

Effective Date: May 2026
Last Updated: May 2026
Applies To: All users of ChannelCow

1. Introduction

This Anti-Money Laundering (“AML”) and Know Your Customer (“KYC”) Policy explains how ChannelCow verifies user identity, monitors transactions, detects suspicious activities, and complies with applicable financial, fraud prevention, and compliance obligations.

ChannelCow is committed to maintaining a secure marketplace environment and preventing misuse of the Platform for:

Fraud
Identity theft
Money laundering
Financial crimes
Unauthorized asset sales
Payment abuse
Chargeback fraud
Illegal activity

By using ChannelCow, users agree to comply with this AML & KYC Policy and cooperate with all verification procedures.

2. Purpose of AML & KYC Procedures

The purpose of these procedures includes:

Verifying user identity
Reducing fraudulent activity
Preventing unauthorized asset transfers
Preventing payment abuse
Reducing chargeback risks
Detecting suspicious financial behavior
Protecting buyers and sellers
Meeting payment processor compliance obligations
Supporting marketplace integrity
Preventing platform misuse

3. Scope of Policy

This policy applies to:

Buyers
Sellers
Listing creators
High-value transactions
Withdrawal requests
Verification applicants
Users flagged by risk systems
Users interacting with payment infrastructure

ChannelCow reserves the right to apply enhanced verification requirements to any user at any time.

4. Identity Verification Requirements

ChannelCow may require users to complete identity verification before:

Creating listings
Completing purchases
Receiving payouts
Accessing certain features
Conducting high-value transactions
Withdrawing funds
Using premium services

Verification requirements may vary depending on transaction risk, geography, payment method, and platform activity.

5. Acceptable Verification Documents

Users may be required to provide one or more of the following:

5.1 Personal Identity Documents

Accepted government-issued documents may include:

PAN card
Aadhaar card
Passport
Driving license
Voter ID
National identification card

Documents must:

Be valid and unexpired
Match user-submitted information
Be clearly visible
Not be altered or manipulated

5.2 Address Verification

Users may be asked to provide proof of address including:

Utility bill
Bank statement
Government-issued address proof
Tax documents

Documents may need to be recent and clearly legible.

5.3 Selfie & Facial Verification

Users may be required to complete:

Live selfie verification
Facial comparison checks
Video verification
Liveness detection procedures

These procedures help prevent identity theft and impersonation.

5.4 Business Verification

Businesses or agencies may be required to submit:

Business registration documents
GST registration
Company incorporation certificates
Authorized representative information
Ownership declarations
Tax-related documents

6. Enhanced Due Diligence (EDD)

Certain users or transactions may require Enhanced Due Diligence procedures.

EDD may apply where:

Transaction values are high
Risk scores increase
Fraud indicators appear
Multiple accounts are detected
Geographic risks exist
Payment irregularities occur
Unusual transaction behavior is detected

EDD procedures may include:

Video calls
Manual verification
Additional documentation
Source-of-funds declarations
Enhanced ownership checks
Transaction history reviews

7. Transaction Monitoring

ChannelCow may monitor user activity and transactions for suspicious behavior.

Monitoring may include:

Large payment volumes
Rapid transaction activity
Unusual listing patterns
Frequent account changes
Multiple account usage
IP inconsistencies
High-risk payment activity
Geographic irregularities
Repeated failed transactions
Recovery-related behaviors

Monitoring may occur automatically or manually.

8. Suspicious Activity Detection

ChannelCow reserves the right to investigate suspicious activity including:

Stolen account listings
Fake analytics
Fake screenshots
Manipulated revenue claims
Identity fraud
Payment fraud
Chargeback abuse
Unauthorized transfers
Seller recovery attempts
Third-party impersonation
Money laundering indicators

Users may be required to provide additional information during investigations.

9. Source of Funds Verification

For certain transactions, users may be asked to explain or verify the source of funds used in transactions.

Examples may include:

Business income
Salary income
Investment income
Corporate payments
Savings
Agency revenue

Failure to provide satisfactory explanations may result in transaction restrictions.

10. Payment Risk Controls

ChannelCow may implement controls including:

Temporary payment holds
Delayed withdrawals
Transaction reviews
Withdrawal restrictions
Risk-based payout delays
Additional verification steps

These measures help reduce:

Fraud
Chargebacks
Unauthorized transactions
Financial abuse

11. Fund Holds & Account Restrictions

ChannelCow reserves the right to:

Freeze funds
Delay settlements
Suspend withdrawals
Restrict accounts
Limit platform functionality
Prevent transactions

where fraud, suspicious activity, compliance concerns, or legal obligations arise.

Users acknowledge that such actions may occur without prior notice.

12. Prohibited Activities

Users are strictly prohibited from:

Using stolen identities
Submitting fake documents
Manipulating verification systems
Conducting fraudulent transactions
Engaging in money laundering
Using unauthorized payment methods
Evading compliance checks
Using mule accounts
Circumventing financial controls
Engaging in sanctioned activities

Violations may result in:

Permanent account bans
Fund forfeiture where permitted
Reporting to authorities
Legal action
Financial restrictions

13. Third-Party Compliance Providers

ChannelCow may use third-party providers for:

Identity verification
Fraud detection
AML screening
Payment risk analysis
Sanctions screening
Transaction monitoring

Users acknowledge that information may be shared with such providers for compliance purposes.

14. Sanctions & Restricted Users

Users may not use ChannelCow if they are:

Subject to sanctions
Located in restricted jurisdictions
Involved in prohibited financial activities
Associated with criminal or fraudulent organizations

ChannelCow reserves the right to block or restrict users based on compliance obligations.

15. Record Retention

ChannelCow may retain verification records including:

Identity documents
Verification logs
Transaction records
Compliance reviews
Communication records
Fraud investigation records

Records may be retained for operational, legal, security, and compliance purposes.

Retention timelines may vary depending on applicable laws and risk assessments.

16. User Responsibilities

Users agree:

To provide truthful information
To cooperate with verification procedures
Not to submit manipulated documents
To maintain updated account information
To respond promptly to compliance requests

Failure to cooperate may result in restricted platform access.

17. Reporting Obligations

Where legally required, ChannelCow may:

Report suspicious activities
Cooperate with investigations
Respond to lawful requests
Share records with authorities
Freeze transactions under legal direction

Users acknowledge that ChannelCow may comply with applicable legal obligations without prior notice.

18. No Guarantee of Approval

Completion of KYC submission does not guarantee:

Transaction approval
Listing approval
Withdrawal approval
Platform access
Account continuation

ChannelCow reserves absolute discretion regarding account approval decisions.

19. Data Protection & Security

Verification information is handled using commercially reasonable security measures including:

Secure connections
Restricted internal access
Fraud monitoring systems
Authentication protections

However, users acknowledge that no digital system is completely secure.

20. Cross-Border Compliance

Users engaging in international transactions acknowledge that:

Cross-border regulations may apply
Currency restrictions may exist
International payment reviews may occur
Additional compliance procedures may be required

Users are responsible for complying with laws applicable to their jurisdiction.

21. Cooperation During Investigations

Users agree to cooperate fully during investigations involving:

Fraud
Chargebacks
Recovery attempts
Identity issues
Payment disputes
Unauthorized access claims

Failure to cooperate may negatively impact dispute outcomes or account standing.

22. False Information & Fraudulent Submissions

Submitting false or manipulated information may result in:

Immediate suspension
Permanent bans
Payment restrictions
Legal reporting
Loss of platform access
Investigation referrals

Examples include:

Edited documents
Fake screenshots
Stolen identities
Fraudulent business information
False ownership claims

23. Limitation of Liability

ChannelCow shall not be liable for:

Verification delays
Compliance-related transaction holds
Financial institution decisions
Payment processor restrictions
Third-party compliance failures
Governmental actions

Users acknowledge that compliance measures may impact transaction speed or account access.

24. Policy Changes

ChannelCow reserves the right to modify this AML & KYC Policy at any time.

Updated policies become effective immediately upon publication.

Continued use of the Platform constitutes acceptance of revised policies.

25. Contact Information

For compliance-related inquiries:

Website: ChannelCow

Email: mail@channelcow.com

Aml & Kyc Policy