Dispute Resolution Policy
Effective Date: May 2026
Last Updated: May 2026
Applies To: All users of ChannelCow
1. Introduction
This Dispute Resolution Policy (“Policy”) governs all disputes, complaints, claims, investigations, transaction disagreements, settlement conflicts, and related matters arising from transactions conducted through ChannelCow.
By using the Platform, all users acknowledge and agree that:
- Digital asset transactions involve inherent risks
- Disputes may arise during or after transactions
- ChannelCow acts only as a facilitation platform
- Internal dispute reviews are administrative in nature
- ChannelCow is not a court, arbitration tribunal, or government authority
This Policy establishes the procedures ChannelCow may use to review and manage disputes between users.
2. Scope of Policy
This Policy applies to disputes involving:
- Ownership transfer failures
- Unauthorized recovery attempts
- Fraud allegations
- Material misrepresentation
- Missing deliverables
- Access-related issues
- Payment disputes
- Listing-related conflicts
- Settlement disagreements
- Unauthorized transaction activity
This Policy does NOT govern disputes unrelated to transactions conducted through ChannelCow.
3. Nature of Internal Reviews
Users acknowledge that ChannelCow’s dispute review process is:
- Administrative only
- Platform-specific
- Based on available evidence
- Intended to assist transaction management
ChannelCow does NOT:
- Provide legal judgments
- Guarantee outcomes
- Replace courts or arbitration
- Act as legal counsel
- Guarantee financial recovery
Users remain free to pursue external legal remedies where permitted by law.
4. Settlement Review Period
After ownership transfer completion, buyers may receive a limited settlement review period.
During this period:
- Buyers may inspect transferred assets
- Buyers may verify ownership control
- Buyers may report material issues
- Temporary payout holds may remain active
Failure to report material issues during the settlement review period may result in automatic settlement completion.
5. Dispute Eligibility
Disputes may be considered only for issues materially related to the transaction.
Examples may include:
5.1 Failed Ownership Transfer
Examples include:
- Buyer does not receive agreed access
- Administrative ownership is not transferred
- Seller abandons the transaction
- Credentials are incomplete
- Recovery permissions remain blocked
5.2 Unauthorized Recovery Attempts
Examples include:
- Seller attempts to reclaim transferred assets
- Seller uses recovery systems after payout
- Unauthorized access attempts occur after transfer
5.3 Fraudulent Misrepresentation
Examples include:
- Fake analytics
- Fake revenue screenshots
- False monetization claims
- Hidden major strikes
- Materially misleading information
5.4 Unauthorized Transactions
Examples include:
- Stolen payment methods
- Unauthorized account usage
- Identity fraud
- Suspicious payment activity
6. Non-Eligible Disputes
The following generally do NOT qualify for dispute resolution or refunds:
- Revenue decline
- Audience fluctuations
- Algorithm changes
- Demonetization after settlement
- Future copyright claims
- Platform policy changes
- Buyer remorse
- Business underperformance
- Market conditions
- Strategic mistakes
- Content performance decline
Users acknowledge that digital asset values may fluctuate naturally.
7. Dispute Submission Requirements
To initiate a dispute, users may be required to provide:
- Transaction details
- Screenshots
- Communication records
- Payment proof
- Access evidence
- Verification details
- Timeline of events
- Relevant supporting documents
Users agree to provide truthful and complete information.
False submissions may result in enforcement action.
8. Investigation Process
ChannelCow may review available information including:
- Internal communication logs
- Listing details
- Payment records
- Verification records
- Ownership transfer evidence
- Login activity
- Security logs
- Submitted screenshots
- Support interactions
ChannelCow reserves the right to request additional evidence from either party.
9. Temporary Restrictions During Investigations
During active disputes or investigations, ChannelCow may:
- Freeze payouts
- Delay settlements
- Restrict withdrawals
- Suspend accounts
- Disable listings
- Pause transaction activity
These actions may occur without prior notice where fraud or security concerns exist.
10. User Cooperation Obligations
All parties involved in a dispute agree:
- To cooperate honestly
- To respond promptly
- Not to manipulate evidence
- Not to submit false information
- Not to threaten or harass users
- Not to abuse support systems
Failure to cooperate may negatively affect dispute outcomes.
11. Evidence Standards
ChannelCow may evaluate evidence based on factors including:
- Consistency
- Authenticity
- Timestamp relevance
- Technical credibility
- Platform records
- Ownership verification
- Payment verification
ChannelCow does not guarantee that all evidence can be independently verified.
12. Fraud Prevention Rights
ChannelCow reserves the right to investigate:
- Fake screenshots
- Edited analytics
- Fraudulent recovery claims
- Identity manipulation
- Suspicious behavior
- Coordinated fraud attempts
- Payment abuse
- False disputes
Fraudulent activity may result in permanent suspension and legal reporting.
13. Resolution Outcomes
Following review, ChannelCow may decide to:
- Release held funds
- Reverse settlements where technically possible
- Delay payouts
- Reject claims
- Issue partial settlements
- Suspend accounts
- Permanently ban users
- Request additional verification
Resolution decisions remain at ChannelCow’s sole discretion.
14. Partial Resolutions
In some situations, ChannelCow may determine that:
- Both parties contributed to the dispute
- Shared responsibility exists
- Partial settlement is appropriate
In such cases, ChannelCow may implement adjusted payouts or partial resolutions.
15. No Guarantee of Recovery
Users acknowledge that ChannelCow cannot guarantee:
- Recovery of assets
- Recovery of funds
- Prevention of fraud
- Successful reversals
- Restoration of third-party accounts
Certain actions may be technically irreversible once completed.
16. Third-Party Platform Limitations
Users acknowledge that disputes involving third-party platforms may be affected by systems beyond ChannelCow’s control including:
ChannelCow cannot override third-party platform decisions.
17. Chargeback & Payment Disputes
Users agree not to initiate fraudulent chargebacks or payment disputes.
Unauthorized or abusive chargebacks may result in:
- Permanent suspension
- Recovery actions
- Legal reporting
- Payment restrictions
- Collection efforts
ChannelCow reserves the right to submit evidence to payment processors during chargeback investigations.
18. Abuse of Dispute System
Users may NOT:
- Submit false disputes
- Manipulate screenshots
- Fabricate evidence
- Threaten users
- Use disputes for extortion
- Abuse support systems
Violation may result in:
- Account bans
- Transaction restrictions
- Legal reporting
- Permanent removal from the Platform
19. No Legal Representation
ChannelCow does not provide:
- Legal representation
- Arbitration services
- Court judgments
- Legal advice
- Financial advice
Internal reviews are administrative only.
20. External Legal Remedies
Nothing in this Policy prevents users from pursuing external legal remedies where legally permitted.
However, users acknowledge that ChannelCow’s internal decisions remain final within the Platform ecosystem.
21. Limitation of Liability
To the maximum extent permitted by law, ChannelCow shall not be liable for:
- Business losses
- Revenue decline
- Audience loss
- Indirect damages
- Consequential damages
- Failed recoveries
- Third-party platform actions
- Investment losses
Maximum liability shall not exceed fees paid directly to ChannelCow related to the applicable transaction.
22. Confidentiality
Users agree not to publicly disclose confidential dispute information obtained during investigations unless legally required.
ChannelCow may retain investigation records for compliance and security purposes.
23. Cooperation with Authorities
ChannelCow reserves the right to cooperate with:
- Law enforcement
- Payment processors
- Regulatory authorities
- Compliance partners
where fraud, criminal activity, or legal obligations arise.
24. Suspension During Legal Risk
Where significant legal or compliance risk exists, ChannelCow may:
- Freeze funds
- Delay settlements
- Restrict accounts
- Suspend platform activity
until risk assessments are completed.
25. Governing Law & Jurisdiction
This Policy shall be governed by the laws of India.
Users agree to submit to the exclusive jurisdiction of courts located in Punjab, India.
26. Policy Changes
ChannelCow reserves the right to modify this Policy at any time.
Updated versions become effective immediately upon publication.
Continued use of the Platform constitutes acceptance of revised policies.
27. Contact Information
For dispute-related inquiries:
Website: ChannelCow
Email: mail@channelcow.com
